Product inquiry
Ask us anything
Questions about compatibility, your setup, purchasing, or templates — drop us a note. Submitting opens your email app with the message ready to send to dcpaypal1000@hotmail.com.
We usually reply within a few business days. Include your hardware list (controller, merge unit, sound source) for the fastest help.
Refunds
Claim a product refund
We want you to be happy with your PianoHack. To start a refund, fill out the form — it will be emailed to us and we will reply with the return shipping address.
Please note: a refund will only be issued once the PianoHack hardware has been shipped back to the return address we provide. Keep your proof of shipment.